We hope you love shopping with Tetra Glow. Here are our delivery and returns policies to help make sure we meet your expectations.
Shipping and Delivery charges are subject to change and are determined when you place your order.
Returned merchandise should include the packaging and tags and be in the same condition as when it was received.
- Delivery locations: UK Only.
- Standard delivery charge of £2.99 below £40 spend.
- Free delivery over £40.
- Delivery of items within 3 working days.
We want you to be completely happy with your Tetra Glow order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, or defective items. Used items cannot be returned unless defective. Returned items should include the packaging and be in the same condition as when it was received. Items must be returned within 30 days of receipt.
We have made the returns process as easy as we can - simply use our contact form to let us know what you're returning and why, and let us take care of everything else.
Our standard return policy is 30 days for a full refund. As long as you contact us within the 30-day return period and your product is in a saleable condition with its original packaging, we’re happy to offer a full refund on your product. Please note, this excludes any initial delivery costs.